What a pre-order is
A pre-order is a reservation for stock that has not reached our warehouse yet. We only open pre-orders for products we have already ordered from our distributor, never before that.
Our rules
- Only what we have ordered. Every pre-order is backed by a confirmed purchase order with the distributor.
- Limited units. We never sell more units than we have been allocated.
- Visible date. The product page shows the estimated arrival date, and we update it as soon as it changes.
- You can cancel whenever you like. As long as the order has not shipped, you cancel and we refund you.
- If we are more than 30 days late on the published date, we write to you so you can choose: keep waiting or get your money back.
- If the distributor sends us fewer units than we had confirmed, we serve them in order of reservation and refund in full anyone we cannot serve. We write to you, you do not have to chase us.
How to follow my pre-order
On the page Release status we publish every week where each pre-order stands, even when there is no news. We also email you every time a date changes.
When do I get my money back if I cancel
We process the refund to the same payment method you used. Once we approve it, the refund reaches your account within 2 to 5 working days, depending on your bank or payment provider.
When we charge
The reservation is charged in full at the time you place it, because we also pay our distributor up front. The price you see is the final price, VAT included; shipping is calculated separately in the cart.
Still have a question? Write to us at manuel@bartostore.es and we will get back to you.